International: How do you make a claim?

Out-patient Claims

Out-patient treatment is payable on reimbursement, therefore you must pay the hospital or clinic for your Out-patient treatment in advance. We will then settle the expenses that you have incurred, apart from any excess or co-payment.

Download the claim form pdf click here

• The claims procedure will start at the time you see your Medical Practitioner, Therapist, Specialist or Consultant.
  
  
• Settle your bill for the treatment you have received.
  
  
• Complete a claim form and ensure your Medical Practitioner completes their part, you can obtain a claim form by contacting the International Claims Helpline on +44 (0)208 481 7735.
  
  
• Ensure you send your completed claim form along with original itemised invoice and an original receipt to ensure reimbursement for eligible treatment.
  
  
• Send your claim to the Claims Department. You must send the following items to make sure that we can fully assess your claim:
  
  
• The fully completed medical claim form.
  
• The original itemised bill.
  
• The original receipt.
  

 

In/Day-patient Claims

In-patient and Day-patient treatment will be paid direct to the Medical Practitioner, Consultant, Hospital or Clinic. This means that you will not need to pay for any treatment unless you have an excess or co-payment on your Policy or the treatment is in-eligible or your benefit has been exhausted. You must obtain pre-authorisation for any In-patient or Day-patient treatment. Failure to pre-authorise treatment will result in services being paid at 50% of the costs incurred.

Download the claim form pdf click here

• The claims procedure will start at the time your Medical Practitioner refers you to a Specialist. You must tell your Medical Practitioner that you wish to have private treatment.
  
  
• Contact the International Claims Helpline on +44 (0)208 481 7735.
  
  
• A member of our claims team will take your details. Please have your Policy number ready when you phone.
  
  
• We will then contact your Medical Practitioner and the Hospital or Clinic concerned to ensure arrangements are in place for your treatment.
  
  
• We will then confirm authorisation and the arrangements that have been agreed for your treatment.
  
  

You will not need to complete any claim forms.

• Receive your treatment at the Hospital or Clinic.
  

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